Deepsekvibe Factory Refund and Returns Policy
1. Overview
At Deepsekvibe Factory, we prioritize quality and customer satisfaction. This policy outlines the terms for returns, refunds, and exchanges applicable to wholesale and custom orders. By placing an order, you agree to these terms.
2. Eligibility Criteria
2.1 Qualifying Issues
Returns or refunds are considered only under the following circumstances:
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Manufacturing Defects: Products with verified functional flaws (e.g., motor failure, charging issues).
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Damage During Shipping: Items arriving with physical damage (must be reported within 48 hours of delivery).
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Non-Conforming Orders: Incorrect items or quantities shipped compared to the order.
2.2 Non-Qualifying Scenarios
Returns/exchanges are not accepted for:
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Customized/OEM orders (unless defective).
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Bulk orders exceeding 30 days from delivery.
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Minor cosmetic imperfections not affecting functionality.
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Buyer’s change of mind or inaccurate order placement.
3. Return Process
3.1 Step 1: Notification
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Contact our support team at support@deepsekvibe.com within 7 days of delivery.
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Provide: Order number, product details, photos/videos of the issue, and a description.
3.2 Step 2: Assessment
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Our quality team will review the case within 5 business days.
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If approved, we will issue a Return Authorization Number (RMA).
3.3 Step 3: Shipping
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Return products to our designated facility in their original packaging.
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Shipping costs for non-defective returns are borne by the buyer.
4. Refund and Exchange Options
4.1 Approved Claims
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Refund: Full or partial reimbursement to the original payment method (processed within 14 business days).
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Replacement: Free shipment of a replacement unit for defective items.
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Credit: Store credit for future orders (valid for 12 months).
4.2 Timeframes
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Refunds: 14 business days after return inspection.
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Replacements: Shipped within 10 business days of approval.
5. Warranty Coverage
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Standard Warranty: 12 months from delivery for manufacturing defects.
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Exclusions: Warranty voids if products are misused, modified, or improperly cleaned.
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Claim Process: Submit a warranty claim via email with proof of purchase and defect evidence.
6. Custom/OEM Orders
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Custom-designed products are non-refundable unless defective.
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Samples must be approved before mass production.
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Modifications to custom orders after production begins incur additional fees.
7. Shipping Costs
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Defective Items: We cover return shipping.
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Non-Defective Returns: Buyer pays return shipping and restocking fees (15% of order value).
8. Contact Information
For returns or questions:
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Email: andy@deepsekvibe.com
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Phone: +86-13590291893
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Hours: Mon-Fri, 9:00 AM–6:00 PM (GMT+8)
9. Policy Updates
We reserve the right to update this policy. Changes will be posted on our website with a new "Last Updated" date.
Deepsekvibe Factory – Committed to Quality and Fairness